FAQ 2017-08-08T17:55:38+00:00
Can I switch my dates if I need to? 2017-08-08T21:22:56+00:00

Reserved dates/deposits are non transferable. If a date needs to be switched, a new contract and new deposit is required and the old deposit will be forfeited.

How long will you hold a date? 2017-08-08T21:09:59+00:00

The Party Spot does not hold dates. A date is not booked/guaranteed until a 50% deposit accompanied by a signed rental agreement is completed and accepted.

Can I have a paid admission event? 2017-08-08T21:08:57+00:00

Yes. The entire venue must be rented and accompanied by a JSO officer and our in-house security if you are having a paid event. (No exceptions)

Once I book, how early can I get inside the venue? 2017-08-08T21:07:26+00:00

Your Venue Entry and Exit time will be stated on your signed contract. We do not open earlier than whats stated on your contract. If you choose, you can purchase additional hours as long as the hours do not go over the mandated end time per our venue exit hours. Ex: If your venue entry and exit time is 6 pm – 12 am, you can only purchase extra time before your entry time (If the extra time is available).

Do I get a refund if I cancel my event? 2017-08-08T21:05:31+00:00

Our 50% deposit is non refundable and non transferrable. If you cancel after your entire balance is paid, you will forfeit all monies paid.

Can alcohol be served? 2017-08-08T21:04:00+00:00

Yes, with event insurance (paid for by renter) and must be consumed inside the center only. NO ALCOHOL IS TO BE  CONSUMED OUTSIDE FOR ANY REASON.

Are tablecloths and chair covers available? 2017-08-08T21:01:43+00:00
The Party Spot offer linen rentals. (Please click on our Linen Rentals link)
What if I need to cancel my In-Store Pickup Order? 2017-08-08T18:31:32+00:00

To cancel your order, please contact the store(s) where the order was made for pick-up, directly. Please have your store pickup
order number when calling.

What do I need to pick up my order? 2017-08-08T18:29:30+00:00

You will need:

  • Your pickup notification email
  • A government-issued ID
  • Your method of payment. Credit cards aren’t charged until your order is picked up. If you see a pending charge on your account prior to pick up, this is an authorization hold to ensure the funds are available.

If you are unable to print your pickup notification email, the associate can view it on your mobile device.

How will I know when my order is ready to be picked up? 2017-08-08T18:27:35+00:00

You will receive a notification email letting you know it is ready. Orders are typically ready within 2 hours after they are placed online.

Why are some products not available at my local store? 2017-08-08T18:26:41+00:00

Due to variations in the inventory from one store to another, not all items are always available at your store.

What’s your shipping and return policy? 2017-08-08T18:22:32+00:00

Unfortunately, we do not offer shipping at this time.

Returns are happily accepted up to seven (7) days after purchase in it’s original packaging and accompanied by the receipt.

Balloon orders placed and\or filled, will not be eligible for refund.

Consumable items are also non-refundable items.

What’s the latest time an event can be held? 2017-08-08T18:06:57+00:00

Break down of all events should begin no later than 1:00 am. All venues will close no later than 2:00 am.

Can I pick up my items at The Party Spot store? 2017-08-08T18:11:00+00:00

Yes. You can order online and pick up your items at The Party Spot.

Do you have a kitchen? 2017-08-08T17:55:58+00:00

Yes, we have a kitchen; however, its a warming kitchen, we do not allow cooking on the premises.

What other event services do you offer? 2017-08-08T17:52:03+00:00

We offer party planning, rental items, and delivery. We also refer party planners, decorators, florist, DJ, photographers, videographer, live bands and caterers eager to consult with you to help us meet your party needs.

Where are you located? 2017-08-08T17:42:26+00:00

We are located on in North Florida, in the Northeast area of Jacksonville, Fl.



How many people can the venue hold? 2017-08-08T17:40:56+00:00

Each venue space can comfortably accommodate up to 220 people.

Does the Part Spot Jax offer event promotions? 2016-07-28T19:49:51+00:00

No, we are not a promotions company. However, do to years of experience and resources we can point you in the right direction.  Complete our Contact Us form for details.

How can I find out the availability of your Event Center? 2017-08-08T17:57:38+00:00

Check out our Event Calendar for details of open days.

What are your current rental rates? 2017-08-08T17:35:58+00:00

Venue Pricing

Special rate @ $100.00 per hour. Includes 15 tables and chairs for up to 100 guests

**4 hr min rental; 50% deposit required at time of booking to reserve your date. Remaining balance due 1 month prior to event date**

Garden/Recreational Area Pricing

Full day rental $400 or $60 per hour

(children’s party only)

A 7% sales tax and standard cleaning fee is applied for all events. 



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